Your customers can place a call to a given toll free number at Zero cost to them. Our system will play the IVR configured by you on the OPENHOSUE platform. OPENHOUSE can record all the customer inputs, even the complete conversation and you can receive them in a flat file format at the click of a button.
What’s more, if your customer wants to talk to you, OPENHOUSE can even call-patch the customer with your business over the IVR. OPENHOUSE can also send out feedback survey over SMS at the end of the call.
You can use this service to build virtual queues for customers calling you. The customer can go through a validation process, after which the call can be transferred to your customer service representative.